World Angel Summit Summit Help

Start with Frequently Asked Questions

1. What time does the World Angel Summit start?

The World Angel Summit begins on Feb 21, 2017 at 11:59 pm EST (8:59 PM PST). There will be seven series, with each series releasing daily from February 21- 28. We will release 2 lessons per series (with the exception of series 5, where we will offer 3 lessons). The last day to listen for free is Feb 28th, 2017.

Use the Time Zone Converter to determine when each series starts in your local time.

The Journey Begins

2. How do I choose which lessons listen to today?

Use the World Angel Summit Schedule to help you decide what areas and speakers are best for you.

3. How can I connect with other World Angel Summit attendees?

Join the conversation on your favorite social media channel using hashtag #angelweek! You can use and follow the hashtag on Facebook, Instagram and Twitter. Plus, we also have social badges you can download below to use as your profile picture or to post on your social media accounts.

4. How do I allow cookies so I only have to sign up once?

Our website uses a special cookie system that identifies you as an individual user of our website. The cookie allows you to access all of the content so you don’t have to register again. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

5. I signed up for the World Angel Summit and after the summit started on February 22, 2017 the free video is no longer available to watch

The free video is available to watch before the World Angel Summit begins on February 22, 2017.

6. I can’t find my confirmation email?

Be sure to add to your safe sender list in your Contacts.

7. Why didn’t the webpage load properly?

We expect to have a very positive response to the World Angel Summit. If the web pages do not load properly, please try again in a few minutes. For optimum performance on a mobile device please view the website while you have access to Wi-Fi.

8. Why doesn’t the audio work on my device?

Prior to the start of the World Angel Summit we recommend you test your equipment by clicking on the player bar below. If you cannot hear the sound clip, please check your device audio settings.


9. After purchasing the digital package, how do I access my audio downloads and PDF transcripts?

The Hay House World Summit digital downloads will be available in your Hay House My Account area under Audio Downloads after September 20. Once they are made available you can access them by:

  • Clicking on the Order Receipt page
  • Clicking through the e-mail sent to your Customer Account e-mail address
  • Logging into your Hay House Customer Account on and navigating to Audio Downloads.

Alternatively, you can go directly to your audio download section by following these instructions:

  • Go to and sign in using your email and password
  • Click on My Account in the top right corner.
  • Click on Audio Downloads on the left side of the page.
  • Click Access Now on lesson you would like to download.

10. How do I download my Audio Downloads?

To download your audio content:

1) Go to Your Library and click VIEW DETAILS for the audio you'd like to download.

2) Then click the download button located on the right of the player.

image of the Audio Player, indicating the download button with a red arrow

To download, please double-click on the Download button indicated by the red arrow, and follow the on-screen instructions.

Note: Some audio files are in an audio book format (.m4b file), you would need a compatible player such as iTunes to play them. You can download iTunes here:

11. How do I download my PDF Transcript?

After purchasing audio download package to own the World Angel Summit, the PDF worksheets and transcripts will be available alongside your Audio Downloads. To access your downloads, please “right-click” on the links and select “Download Link to Disk”, “Save Target As” or “Save Link As” (depending on your browser) and follow the on-screen instructions.

12. What system requirements are needed to listen to the World Angel Summit?

Our player has been verified to work across:

  • Mobile Safari (iOS 3+)
  • Android (2.2+, w/Flash)
  • Safari (4+)
  • Chrome (7+)
  • Firefox (3+, w/ Flash)
  • Opera (10+, w/ Flash)
  • IE (6, 7, 8, w/ Flash)
  • 13. Selected Troubleshooting Notes

    1. If you experience problems listening to the World Angel Summit, please upgrade your browser to the latest version.
    2. If you install a new browser after you have installed an audio player, you should run the audio player Setup again. This will add the audio plug-in to the new browser so you can play content that is embedded in our Web pages.

    14. How do I place an order if I don’t have a credit card?

    Please contact Hay House Customer Care

    15. What is the return policy?

    RISK FREE 100% Money Back Guarantee
    If you are not completely satisfied for any reason, just contact
    Hay House Customer Care within 60 days for a full refund, no questions asked.

    Call 1-760-431-7695
    or live chat with us Monday-Friday 7:00am PT to 5:30pm PT

    16. How long will the bonus gifts available with purchase?

    Purchase the World Angel Summit before March 1, 2017 and receive all 6 bonus gifts. On March 1, 2017 the following bonuses will no longer be available with purchase; Angel Therapy Meditations, Past life Regressions with Angels, The Romance Angels.